OVA Troubleshooting

Collecting Logs

The best way of collecting logs on the OVA Appliance is to click Settings -> Troubleshooting -> Download logs. It would be ideal if you change the mode to "Debug", click set Log Level, repeat your problem, and then download that log file.

Accessing the OS / CLI

The appliance runs docker as the primary application platform. Everything else on the OS can be modified freely.

Use SSH port 2222 for remote access

On the OVA Docker Appliance you can SSH to the box on port 2222.

Becase Port 22 is SFTP/CDR

Raw Docker Logs

It's rare, but you might need to get down to the docker logs to see what's going on.

sudo docker-compose logs

Contact support@calltelemetry.com to share those logs