Microsoft Teams Call Report Examples
Start with the operational question you need to answer. This catalog covers all 33 Microsoft Teams report templates from the backend report registry — spanning Teams call records, PSTN usage, policy blocking, and meeting quality reports — each with a deterministic CSV, XLSX, and PDF sample you can open before running the report on your own data.
Every template runs ad-hoc in the free Community edition; licensing adds exports, saved reports, and scheduling. Download the free appliance to run any of these against your own Teams call data.
The examples use fixed teaching scenarios so the same report produces the same rows, pages, and file identity every time.
Also see Cisco report examples for CUCM, CMR, and CUBE.
33 report examples
Daily Activity Trend
How is overall Teams activity (calls, meetings, chats) trending day over day?
More questions this report answers
- Which departments are most and least active in Teams?
- Which users are the most active in Teams?
- Which licensed users are not engaging with Teams?
Agent Leaderboard
Which agents handled the most calls and what is their answer rate?
More questions this report answers
- How has agent call volume changed day over day?
Agent Hourly Timeline
What is the hourly distribution of agent call volumes?
More questions this report answers
- Which hours and queues experience the highest call volumes?
- Who are the highest-performing agents by queue handle time?
Active & Critical Alerts
What are the currently active and critical alerts?
More questions this report answers
- What is the volume of alerts grouped by severity level?
- What is the historical timeline of all triggered alerts?
Call Outcomes by Attendant
How do calls resolve after entering each auto attendant?
More questions this report answers
- How much time do callers spend in each Auto Attendant's IVR menu?
- How does Daily IVR activity and menu wait times trend over time?
Auto Attendant Directory
What are all the registered Microsoft Teams Auto Attendants?
More questions this report answers
- Which auto attendants were recently updated or discovered?
- What are the underlying SIP identity patterns for our auto attendants?
Auto Attendant Volume Trend
How has auto attendant call volume changed day over day?
More questions this report answers
- Which auto attendants receive the most calls?
Real-time Auto Attendant Load
Which auto attendants are currently handling the most calls?
More questions this report answers
- How many of the presented calls are handled directly by the auto attendant?
- What volume of calls are currently being transferred from each auto attendant?
Recent Calls
What calls have been made recently?
More questions this report answers
- How is Teams call volume trending day by day?
Teams Avg Blended MOS (Hourly)
How has Microsoft Teams call quality trended over the last N hours?
Call Quality Trend
How is call quality changing over time and what are the key quality KPIs?
More questions this report answers
- Which network types have the highest poor call rates?
- Which office sites have the most quality problems?
- Which devices are responsible for the most poor-quality calls?
- Which internet service providers deliver the worst call quality?
Call Results by Queue
How are calls resolving across our call queues?
More questions this report answers
- What is the network and target composition of our call queues?
- How are daily call volumes and queue wait times trending over time?
Call Queue Directory
What are all the registered Microsoft Teams Call Queues?
More questions this report answers
- Which call queues were recently updated or discovered?
- What are the underlying SIP identity patterns for our queues?
Final State Actions by Volume
What are the most frequent final outcomes of calls entering our queues?
More questions this report answers
- How do call handling and queue wait times vary by final action?
- How do final outcomes differ between individual call queues?
Queue Volume Trend
How has call queue volume changed day over day?
More questions this report answers
- Which call queues receive the most traffic?
Busy Hours by Call Volume
What are the peak traffic hours across our call queues?
More questions this report answers
- Do calls take longer to handle at specific times of the day?
- How many unique agents are active in queues hour-by-hour?
Final State Actions Overview
What are the most common final actions taken on calls in our queues?
More questions this report answers
- How do final action rates compare across different call queues?
- How does the volume of final actions change day over day?
Worst Problem Queues
Which call queues have the highest rate of problem calls?
More questions this report answers
- Are queue issues increasing or decreasing day over day?
- What specific failure mode is dominating each problem queue?
SLA by Queue (Worst First)
Which call queues have the lowest answer rates?
More questions this report answers
- Is queue answer rate improving or declining over time?
- Why are calls failing to be answered in the queues?
Queue Staffing Leaderboard
How well staffed are our call queues and what are their opt-in rates?
More questions this report answers
- Which queues are experiencing the highest call volume per active agent?
- How do daily agent counts correlate with total call volumes?
Cost Center Allocation Overview
How are telecom charges allocated across cost centers?
More questions this report answers
- How is telecom spending changing month over month?
Cost Center Call Detail
What are the individual call charges for each department or cost center?
More questions this report answers
- Which specific calls incurred the largest charge amounts?
- Which departments are making the most calls and incurring the highest costs?
SBC Trunk Usage Summary
What is the call volume and minutes run through each SBC trunk?
More questions this report answers
- How does Direct Routing call volume trend hour by hour?
- Which SBC trunks are experiencing the most SIP response failures?
Cost Center License Chargeback
What are the total monthly licensing charges allocated per cost center?
More questions this report answers
- What is the monthly license budget distribution by organizational department?
- How much are we spending per month on each specific license SKU?
User License Cost Detail
What is the detailed breakdown of license assignments and costs by user?
More questions this report answers
- How are license allocations and costs distributed across departments?
- What are the most widely assigned license SKUs and their total costs?
Missed Calls by Queue
Which call queues have the highest missed-call rate?
More questions this report answers
- Is the missed-call rate improving or worsening over time?
- What proportion of missed calls went to voicemail vs. other dispositions?
- What final-state actions are most commonly associated with missed calls?
Number Inventory by Assignment Status
How many numbers are assigned vs. unassigned?
More questions this report answers
- Which numbers are unassigned or have not been active recently?
- Which departments have the most idle assigned numbers?
PSTN Usage Trend
How is PSTN call volume, duration, and spend trending over time?
More questions this report answers
- Which departments are driving the most PSTN spend?
- Which users have the highest PSTN charges?
- How are calls distributed across Calling Plan, Direct Routing, and other call types?
- Which countries are receiving the most PSTN calls and generating the highest charges?
Live Queue Board
Which queues have the most calls waiting right now?
More questions this report answers
- Which queues have the lowest real-time service level?
SBC Trunk Health
Is the Direct Routing failure rate improving or getting worse over time?
More questions this report answers
- Which SBC trunks have the highest failure rates?
- Which SBC trunks deliver the poorest media quality?
- Is Direct Routing media quality improving or degrading over time?
SBC Trunk Quality
Which SBC trunks deliver the poorest media quality?
More questions this report answers
- Is Direct Routing media quality improving or degrading over time?
Idle Cost by SKU
Which SKUs are costing the most in idle seats?
More questions this report answers
- How long have idle licenses been inactive?
- Which departments are accumulating the most idle license cost?
Video Quality Trend
How is video and screen-sharing stream quality changing over time?
More questions this report answers
- Which network types produce the most poor video streams?
- Which office sites have the most video quality problems?
- Which codecs are in use and how does quality vary by codec?
- What is the balance between video and screen-sharing streams?