Call Telemetry Notify for Cisco IP Phones

Call Telemetry Notify helps your organization send urgent text and audio messages to Cisco IP phones through reusable recipient groups and notification scenarios.

API-First Availability

Notify is configured and operated through the REST API. A dedicated Notify interface is not currently available in the Call Telemetry web application.

What You Can Do

Capability	How Notify Handles It
Target recipients	Build static, dynamic, or nested Paging Groups for Cisco IP phones.
Reuse messages	Save the recipients, content, trigger, and delivery settings as a Scenario.
Launch notifications	Start a Scenario manually, through a webhook, on a schedule, or from a supported Call Telemetry event.
Deliver to phones	Send display text, uploaded audio, text-to-speech, or text and audio together.
Reach other channels	Include recipient groups configured for Webex, Microsoft Teams, or email.
Track delivery	Inspect each job and its per-recipient, per-channel results; cancel or retry jobs when needed.

How Notify Fits Together

1. Create a Paging Group that identifies the phones you want to reach.
2. Create a Scenario that defines the message, targets, trigger, and delivery behavior.
3. Launch the Scenario manually or let its configured trigger launch it.
4. Inspect the paging job and delivery results.

In the API, a Scenario is represented by a paging trigger. The public API reference therefore uses paths under paging/triggers.

Requirements

• Connect Call Telemetry to Cisco Unified Communications Manager through the services required by your delivery method.
• Use a Call Telemetry Premium subscription.
• Assign Notify access according to responsibility:
  • notify_viewer can view Notify resources and results.
  • notify_operator can view and launch notifications.
  • notify_admin can configure, view, and launch notifications.
  • Call Telemetry administrators retain full access.
• Confirm that Call Telemetry can reach the target phones and any external delivery channels.

Test Before an Emergency

Test recipient membership, message content, volume, active-call behavior, and delivery results in a controlled group before using Notify for emergency communications.

Do not use Notify as your organization's only life-safety communication channel. Maintain the alternate notification and emergency procedures required by your organization and local regulations.

Continue With Notify

Guide	Use It To
Create Paging Groups	Organize and preview Cisco IP phone recipients.
Create and Launch Scenarios	Configure message content, targets, and launch conditions.
Send Text and Audio Notifications	Choose delivery content and inspect delivery results.

For endpoint details, see the Paging Groups API reference and Paging Triggers API reference.