Introduction
Call Telemetry is a unified platform for Cisco Unified Communications — call policy management, blocking, analytics, phone control, E911, and more from a single appliance.
Key Features
Call Policy Engine
Real-time call routing decisions via Cisco CURRI. Block, permit, translate, or redirect calls before they ring.
- Policy Introduction — Rules, triggers, and processing order
- Call Apps — Webhooks, Webex, Twilio SMS, and custom actions
- Call Translations — Modify calling/called numbers in flight
Voice Firewall
Protect your organization from unwanted and malicious calls.
- Call Blocking — Self-service blocking from IP phones, Jabber, and web portal
- Global Block List — Centralized number blocking
- TrueSpam Filtering — Caller ID reputation scoring
- Watch Lists — Threshold-based robocall detection
- Rate Limits (TDoS) — Telecom denial-of-service protection
Greeting Injection (JTAPI)
Play audio announcements into live calls — compliance messages, hold music, or custom greetings.
- Overview — Architecture and capabilities
- Quick Start — Get running in minutes
Reporting & Analytics
Question-led report templates, scheduled delivery, and custom dashboards.
- Cisco Report Examples — Find a CUCM, CMR, or CUBE report by question and inspect deterministic example exports
- Microsoft Teams Report Examples — Teams call record, PSTN usage, and call quality report samples
- CDR Reports — Call detail records with a configurable report builder
- Call Quality (CMR) — Jitter, latency, and packet loss analysis
- UC Analytics Dashboard — Real-time operational dashboards
- CUBE XCC Analytics — SIP gateway health monitoring
- AI Analytics — AI-powered call pattern insights
Alerts & Notifications
- CDR Alerts — Rule-based alerts on call patterns
- Missed Call Notifications — Email and Webex delivery
- Policy Call Alerts — Real-time trigger notifications
Phone Management
- Phone Dashboard & Remote Control — Inventory, commands, and bulk operations
- Phone Discovery — CDP/LLDP neighbor, switch, and port reports
Emergency Services (E911)
- Cisco E911 — Location tracking, alerts, and QR code mapping
- Microsoft Teams E911 — Azure-integrated emergency calling
Backup Monitoring
- CUCM Backup Monitoring — SFTP backup validation, upload tracking, and storage management
Integrations
- CRM & Contacts — LDAP, webhook, PostgreSQL, and CSV connectors
- CDR & CUBE Webhooks — Real-time event streaming
- LDAP Authentication — Active Directory SSO
- REST API — 900+ endpoints for full automation
Several features are free in Community Edition, and some are Paid Features for more details.
Community Edition Features for Cisco CallManager
The Call Telemetry Community Edition provides powerful free tools for Cisco CallManager to help you get started with Call blocking, Call Accounting, and IP Phone Management.
- Policy Routing
- Unlimited Rules - Block or Permit Call, Translate Calling or Called Numbers
- Greeting Injection
- Up to 100 Global Block List Entries
- Basic CDR Reports for Call Accounting
- IP Phone Remote Control
- IP Phone Neighbor - CDP, LLDP, Switch, Port Reports
- IP Phone Discovery and Export to CSV
- Unregistered Phone Reports
All appliances and docker images default to Community Edition. No demo key required, no expiration.
Limits
- CDR Analytics, Dashboard Data up to 7 days
- Complete Phone Dashboard details and Remote Control for up to 1,000 eligible phones; additional inventory remains visible with licensed fields masked or previewed
- Unregistered report data limited to 7 days
- 1 Admin User
- 1 CallManager Cluster
Get Started
Ready to unlock the full potential of your Cisco CallManager with Call Telemetry? Let's get started! 🚀
- Download Appliance Now
- Stay Updated: Check the latest version and release notes.