Cisco CDR, CMR & CUBE Report Examples

Start with the operational question you need to answer. This catalog covers all 47 Cisco-focused report templates from the backend report registry — including CDR, CMR call quality, CUBE SIP trunk, and phone registration reports — each with a deterministic CSV, XLSX, and PDF sample you can open before running the report on your own data.

Every template runs ad-hoc in the free Community edition; licensing adds exports, saved reports, and scheduling. Download the free appliance to run any of these against your own CUCM CDR data, or learn how the reports are organized in Report Templates and customized in Report Builder. Realtime phone inventory reporting lives in the Phone Dashboard.

The examples use fixed teaching scenarios so the same report produces the same rows, pages, and file identity every time.

Also see Microsoft Teams report examples.

Search by question or reportPlatformAll platformsCall TelemetryCUCMCategoryAll categoriesCall Completion Network AnalysisContact Center LiveCost Billing AnalysisCUBE SIP Trunk AnalyticsDevice Infrastructure ManagementHunt Group Queue AnalyticsOrganizational AnalyticsSecurity ComplianceSecurity Compliance FraudUser Behavior Productivity

47 report examples

CUCMCall Completion Network Analysis

Abandoned Call Leg Detail

What are the individual call legs, in full detail?

More questions this report answers

• Which individual calls did the caller abandon before answer?
• What is the abandonment, service level, and ring-time picture across the selected window?

4 rows1 pageDetail reportRequires CDR DATA

View CSV example (939 B)View XLSX example (5.1 KB)View PDF example (57 KB)

CUCMCall Completion Network Analysis

Abandoned Calls (Grouped)

What are the logical calls, with all legs collapsed?

More questions this report answers

• Which logical calls were fully abandoned across all legs?
• What is the call-level abandonment picture across the selected window?

14 rows1 pageDetail reportRequires CDR DATA

View CSV example (701 B)View XLSX example (5.0 KB)View PDF example (56 KB)

CUCMHunt Group Queue Analytics

Abandoned Call Summary

Why are calls being abandoned?

More questions this report answers

• When do customers give up waiting?
• Which numbers have the worst abandonment?
• Which hunt groups are losing calls?

7 rows1 pageDetail reportRequires CDR DATA WITH DURATION = 0 AND TERMINATION CAUSES

View CSV example (273 B)View XLSX example (4.8 KB)View PDF example (78 KB)

CUCMCall Completion Network Analysis

Call Completion & Failure Mix

Are we meeting our SLA this week?

More questions this report answers

• What are the root causes of call failures?
• Which device types have the most completion issues?
• Is call completion improving or degrading over time?

7 rows1 pageDetail reportRequires CDR DATA

View CSV example (420 B)View XLSX example (4.8 KB)View PDF example (82 KB)

CUCMDevice Infrastructure Management

Call Forwarding Patterns

What is our overall call forwarding behavior?

More questions this report answers

• Who is forwarding calls to personal devices, potentially violating remote-work policy?
• What is the estimated cost impact of external call forwarding, and are there potential policy violations?
• How is call forwarding behavior changing over time?

8 rows1 pageDetail reportRequires CDR DATA, COSTING_RULES (OPTIONAL)

View CSV example (521 B)View XLSX example (4.8 KB)View PDF example (77 KB)

CUCMHunt Group Queue Analytics

Queue Wait & Abandon Summary

How are all queues performing overall?

More questions this report answers

• Are we meeting service level targets?
• When do customers wait the longest?
• Is queue performance improving or degrading?

23 rows2 pagesDetail reportRequires CDR DATA WITH QUEUE INFORMATION (FINALCALLEDPARTYNUMBER AS QUEUE DN)

View CSV example (869 B)View XLSX example (5.5 KB)View PDF example (93 KB)

Call TelemetrySecurity ComplianceCall Security Reputation Digest

Call Security & Reputation

How did call security and reputation change yesterday?

More questions this report answers

• What security outcomes are CUCM/pre-cutover (no CUBE attribution)?
• How do call security outcomes break down by CUBE?

23 rows3 pagesDetail reportRequires SECURITY_DIGEST_15M_ROLLUP

View CSV example (1.7 KB)View XLSX example (6.2 KB)View PDF example (84 KB)

CUCMDevice Infrastructure Management

Trunk & Gateway Capacity Planning

When are our busiest call periods?

More questions this report answers

• Which gateways handle the most traffic?
• How does traffic differ on weekends?
• What is our typical daily traffic pattern?

19 rows2 pagesDetail reportRequires CDR DATA

View CSV example (1.2 KB)View XLSX example (5.3 KB)View PDF example (79 KB)

CUCMSecurity Compliance Fraud

Dropped Calls (Hourly)

How many calls dropped in the last N hours?

More questions this report answers

• How many emergency calls were placed in the last N hours?

2 rows1 pageDetail reportRequires CDR CALL-OUTCOME ROLLUP DATA

View CSV example (89 B)View XLSX example (4.4 KB)View PDF example (61 KB)

CUCMCall Completion Network Analysis

Raw CDR Export — Full Field Access

I need every field for a specific call — can I get it?

More questions this report answers

• What are the overall call statistics?
• What actually happens to our calls?
• Which calls did the caller abandon before they were answered?
• How much call redirection is happening, and to what outcome?

17 rows2 pagesDetail reportRequires CDR DATA

View CSV example (1.6 KB)View XLSX example (5.6 KB)View PDF example (60 KB)

CUCMDevice Infrastructure Management

Cluster Daily CDR Volume

How many CDR rows does the cluster produce each day?

More questions this report answers

• What is the total and average daily CDR-row volume?
• Which call scenarios drive CDR-row volume?
• How much CDR volume is a given cluster/integration producing over time?
• What hours produce the highest CDR-row volume?
• Which days of week produce the highest CDR-row volume?

1 rows1 pageDetail reportRequires CDR VOLUME ROLLUP DATA

View CSV example (35 B)View XLSX example (4.4 KB)View PDF example (63 KB)

CUCMCost Billing Analysis

Client Matter Code (CMC) Billing & Usage Summary

Which clients/matters are generating the most billable call volume?

More questions this report answers

• Which clients are using the most resources?
• How is usage distributed across matter types?
• Is a client's usage trending up or down?

1 rows1 pageDetail reportRequires CMC CODES CONFIGURED, CLIENT ASSIGNMENTS CONFIGURED

View CSV example (98 B)View XLSX example (4.5 KB)View PDF example (70 KB)

CUCMCall Completion Network AnalysisQuality Metrics

Fleet Avg MOS (Hourly)

How has fleet-wide voice quality trended over the last N hours?

1 rows1 pageDetail reportRequires CMR FLEET QUALITY ROLLUP DATA

View CSV example (77 B)View XLSX example (4.4 KB)View PDF example (72 KB)

CUCMOrganizational Analytics

Conference Bridge Usage

Are we optimizing conference bridge licenses?

More questions this report answers

• Which department/host is using conference bridges most heavily, and at what cost?
• When do we hit peak conference capacity?
• Who are the heaviest conference users?

4 rows1 pageDetail reportRequires CDR DATA, ENDUSER SYNC (FOR DEPARTMENT), COSTING_RULES (FOR COST TRACKING)

View CSV example (307 B)View XLSX example (4.7 KB)View PDF example (68 KB)

CUCMCost Billing Analysis

Cost Center Chargeback Overview

What should each cost center be charged for telecom usage this month, including hierarchy rollup?

More questions this report answers

• Which cost centers have disproportionate international calling costs, and how is spending trending month over month?
• What types of calls are driving costs?
• Are FAC codes allocating costs correctly?

2 rows1 pageDetail reportRequires COST CENTERS CONFIGURED, COSTING RULES, FAC CODES ASSIGNED TO COST CENTERS

View CSV example (167 B)View XLSX example (4.6 KB)View PDF example (71 KB)

CUCMCUBE SIP Trunk Analytics

CUBE Media Capacity Utilization

Are we actually near our configured channel capacity?

More questions this report answers

• When do we hit peak capacity?
• What's the real probability of call blocking at our current trunk load?
• What protocol types dominate our traffic?

1 rows1 pageDetail reportRequires CDR DATA WITH INCOMINGPROTOCOLID/OUTGOINGPROTOCOLID, CUBE/TRUNK CALL RECORDS WITH TIMING DATA, TRUNK DEVICE NAME FILTER

View CSV example (151 B)View XLSX example (4.6 KB)View PDF example (69 KB)

CUCMCUBE SIP Trunk Analytics

CUBE Calls by PeerID Usage

Which dial-peers handle the most call traffic?

More questions this report answers

• Which carriers have the best/worst performance?
• Which peers have voice quality problems even when calls connect successfully?
• Which peers have the most troubled calls, and why?
• When are our CUBE peers busiest?
• Which dial peers are failing due to network issues vs legitimate busy/no-answer?

6 rows1 pageDetail reportRequires CDR DATA, CUBE PROTOCOL TRACKING, OPTIONAL: CMR FOR QUALITY METRICS

View CSV example (360 B)View XLSX example (4.8 KB)View PDF example (79 KB)

CUCMOrganizational Analytics

Department Call Volume

Which department uses the phone system most, on a per-user normalized basis?

More questions this report answers

• What are the telecommunications usage patterns per department?
• Which departments are most active callers?
• How is department usage changing over time?

3 rows1 pageDetail reportRequires CDR DATA, CALLMANAGER INTEGRATION, ENDUSER DATA

View CSV example (135 B)View XLSX example (4.5 KB)View PDF example (73 KB)

CUCMDevice Infrastructure Management

Device Call Pattern & Fleet Utilization Analysis

Which devices handle the most call traffic?

More questions this report answers

• Which phone models are most heavily utilized?
• How is call load distributed across device pools/sites?
• Which devices/models see the most failures and need maintenance?

6 rows1 pageDetail reportRequires CDR DATA, PHONE DATA (RIS)

View CSV example (396 B)View XLSX example (4.9 KB)View PDF example (69 KB)

Call TelemetryDevice Infrastructure Management

Firmware Drift (Model × Firmware)

Where do we have firmware sprawl within the same model family?

More questions this report answers

• Which firmware versions are mostly sitting on dormant devices?
• What firmware is in use where it actually matters (active devices)?
• How much of our estate is Classic vs Java vs PhoneOS, and is it active?
• Where are devices going stale (not seen by RIS) the most?
• Which phones failed their last firmware download and why?
• Which phones rolled BACKWARD after an upgrade attempt? (previous firmware > active firmware)
• Which phones are on firmware versions OLDER than our curated recommended load? (CVE exposure)
• How is firmware deployment state distributed across my cluster × device-pool × location hierarchy?
• For ONE named cluster, which device pool + location combinations still have firmware issues?

4 rows1 pageDetail reportRequires CDR ACTIVITY MV REFRESHED, CALLMANAGER INTEGRATION CONFIGURED, RIS PHONE POLLING ENABLED

View CSV example (344 B)View XLSX example (4.7 KB)View PDF example (70 KB)

Call TelemetryDevice Infrastructure Management

Dormant / Unused Devices

Which devices look safe to reclaim/remove?

More questions this report answers

• Which dormant devices — and their directory numbers — should we reclaim?
• Which devices look safe to reclaim/remove?
• Which devices are registered but not actually being used?
• Which devices show call activity but aren't registered?
• Which devices have never made/received a call?
• Where is dormancy concentrated (by pool/location)?

4 rows1 pageDetail reportRequires CDR ACTIVITY MV REFRESHED, RIS PHONE POLLING ENABLED

View CSV example (387 B)View XLSX example (4.7 KB)View PDF example (53 KB)

CUCMUser Behavior Productivity

Dormant Users & Extensions

Which users can we reclaim licenses from immediately?

More questions this report answers

• Which low-activity users could share extensions or be consolidated?
• Which users have been inactive so long they're almost certainly not returning?
• Which accounts may belong to departed employees?

3 rows1 pageDetail reportRequires CDR DATA, CALLMANAGER INTEGRATION, ENDUSER DATA

View CSV example (247 B)View XLSX example (4.6 KB)View PDF example (74 KB)

CUCMSecurity Compliance Fraud

Emergency Call Tracking (E911)

Who called 911 and did it connect?

More questions this report answers

• Which devices have proper E911 location configured?

2 rows1 pageDetail reportRequires CDR DATA, RIS PHONE INVENTORY

View CSV example (339 B)View XLSX example (4.7 KB)View PDF example (75 KB)

CUCMCost Billing Analysis

Executive Telecom Cost Dashboard

What's our total telecom spend this month, and how does it compare to last month?

More questions this report answers

• Which departments are the biggest cost drivers, and is that changing?
• How does this period compare to historical averages?
• Are we over or under budget?

1 rows1 pageDetail reportRequires COSTING RULES CONFIGURATION, HISTORICAL DATA RECOMMENDED FOR TRENDING

View CSV example (31 B)View XLSX example (4.4 KB)View PDF example (65 KB)

CUCMCost Billing Analysis

FAC Call-Level Cost Detail

What are the exact calls behind a FAC code's billed total this month?

More questions this report answers

• Which departments are driving FAC costs?
• Which authorization codes are most used?
• How are FAC costs trending over time?

1 rows1 pageDetail reportRequires CDR DATA WITH AUTHORIZATION CODES, COSTING RULES CONFIGURATION RECOMMENDED, FAC COST CENTERS FOR ALLOCATION

View CSV example (206 B)View XLSX example (4.7 KB)View PDF example (65 KB)

CUCMCost Billing Analysis

FAC Cost Summary by Authorization Code

Which FAC codes are driving the most telecom cost?

More questions this report answers

• How much should each department be charged for telecom usage?
• How is FAC usage trending over time?
• Which cost centers are using the most FAC resources?
• Which FAC codes have the best and worst cost efficiency?

2 rows1 pageDetail reportRequires COSTING RULES CONFIGURATION

View CSV example (204 B)View XLSX example (4.6 KB)View PDF example (74 KB)

CUCMCall Completion Network Analysis

Failed & Incomplete Calls

What is our overall call failure rate and what are the main causes?

More questions this report answers

• Which specific cause codes are generating the most failures?
• How do origin and destination cause codes combine?
• Which devices are experiencing the most call failures?
• How are call failures trending over time?
• Are certain trunks or gateways experiencing more failures?
• What infrastructure problems need attention?
• Which extensions are experiencing the most call failures?
• What types of failures are extensions experiencing?

7 rows1 pageDetail reportRequires CDR DATA

View CSV example (661 B)View XLSX example (4.9 KB)View PDF example (78 KB)

CUCMHunt Group Queue Analytics

Hunt Agent Leaderboard

Who are our top-performing agents?

More questions this report answers

• Which agents need coaching?
• How are departments performing?
• How is performance trending?

1 rows1 pageDetail reportRequires CDR DATA WITH HUNT PILOT INFORMATION, ENDUSER DATA SYNCED FROM CUCM FOR AGENT NAMES

View CSV example (208 B)View XLSX example (4.7 KB)View PDF example (73 KB)

CUCMHunt Group Queue Analytics

Hunt Group Performance Summary

How are our hunt groups performing overall?

More questions this report answers

• How is call load distributed among hunt group members?
• When are our hunt groups busiest?
• How has hunt group performance changed over time?
• Why aren't calls being answered?
• Which hunt groups are losing the most callers?
• When do most abandons happen?
• How long do customers wait before abandoning?
• How is hunt group abandonment trending over time?

4 rows1 pageDetail reportRequires CDR DATA WITH HUNT PILOT INFORMATION (HUNTPILOTDN, LASTREDIRECTDN)

View CSV example (255 B)View XLSX example (4.7 KB)View PDF example (77 KB)

CUCMContact Center Live

Hunt Pilot Live Wallboard

What's happening in the contact center right now?

More questions this report answers

• Where are callers abandoning — quick misdials or SLA misses?
• How is service level trending over the last few hours?

1 rows1 pageDetail reportRequires HUNT PILOT ROLLUP WORKERS RUNNING

View CSV example (95 B)View XLSX example (4.5 KB)View PDF example (68 KB)

CUCMCost Billing Analysis

International Calling Cost & Destination Analysis

What are our top international calling destinations by cost or volume?

More questions this report answers

• Are there unusual international calling patterns?
• How is international spend trending?
• Which destinations have call quality issues?

4 rows1 pageDetail reportRequires CDR DATA, COSTING_RULES (OPTIONAL, FOR COST CALCULATION)

View CSV example (330 B)View XLSX example (4.7 KB)View PDF example (76 KB)

CUCMOrganizational Analytics

Team Performance by Manager

How does each team member's call volume and duration compare to their department peers?

More questions this report answers

• Who needs coaching or additional training?
• How do departments compare in productivity?
• How is team performance changing over time?

3 rows1 pageDetail reportRequires CDR DATA, DEPARTMENT DATA, ENDUSER RECORDS WITH EXTENSIONS

View CSV example (201 B)View XLSX example (4.7 KB)View PDF example (74 KB)

CUCMUser Behavior Productivity

Missed Call Hotspots

When are we missing the most calls?

More questions this report answers

• Who is missing the most calls?
• Are we missing more customer calls or internal calls?
• Why are calls being missed?

1 rows1 pageDetail reportRequires AT LEAST 7 DAYS OF HISTORICAL DATA RECOMMENDED FOR TRENDING, CDR DATA WITH CAUSE CODES AND DURATION, ENDUSER DATA FOR NAME/EMAIL/DEPARTMENT

View CSV example (110 B)View XLSX example (4.5 KB)View PDF example (68 KB)

CUCMOrganizational Analytics

Peak Hour Call Demand

Which hours have the highest call volume?

More questions this report answers

• How does call volume vary by day of week?
• How do calls accumulate through the day?
• What are the short vs long-term trends?

10 rows1 pageDetail reportRequires CDR DATA, SUFFICIENT HISTORICAL DATA FOR TRENDING

View CSV example (350 B)View XLSX example (4.8 KB)View PDF example (75 KB)

Call TelemetryDevice Infrastructure Management

Phone Registration Status Board

What is the overall phone registration health?

More questions this report answers

• Which device pools/locations/clusters have the worst registration health?
• What IT-actionable category does a specific registration failure fall into?
• Which devices went offline in the last 24 hours?
• Where are connectivity and rejection issues concentrated?

4 rows1 pageDetail reportRequires RIS PHONE POLLING ENABLED

View CSV example (566 B)View XLSX example (4.8 KB)View PDF example (54 KB)

Call TelemetryDevice Infrastructure Management

Phone Registration Over Time

Is fleet-wide registration stable, or fluctuating over time, by device pool/location/model?

More questions this report answers

• What are the rolling min/max counts per group?
• How is registration health trending per CUCM cluster?
• Which subnets have the most registration variance?

4 rows1 pageDetail reportRequires DISCOVERY SNAPSHOTS (AUTO-CAPTURED ON SUCCESSFUL DISCOVERY), RIS PHONE POLLING ENABLED

View CSV example (224 B)View XLSX example (4.6 KB)View PDF example (73 KB)

Call TelemetrySecurity Compliance Fraud

Policy Blocking Dashboard

How many calls are we blocking and why?

More questions this report answers

• Which numbers triggered TDOS protection?
• Which calling numbers are blocked most frequently?
• Is blocking activity increasing or decreasing?

4 rows1 pageDetail report

View CSV example (309 B)View XLSX example (4.8 KB)View PDF example (80 KB)

Call TelemetrySecurity Compliance Fraud

Policy Action History

Which individual calls were blocked by policy, and what was the reputation reason?

More questions this report answers

• What did policy decide for each call (block, permit, greet, modify)?
• Among blocked events, how do they break down by reputation classification?

2 rows1 pageDetail report

View CSV example (563 B)View XLSX example (4.9 KB)View PDF example (59 KB)

CUCMHunt Group Queue Analytics

Repeat Caller Patterns

Which hunt groups see the most repeat callers?

More questions this report answers

• Which callers have 3+ calls in the selected period?
• Which repeat callers are not getting through?
• When do repeat callers call back?
• Is our repeat-contact rate improving or declining?

22 rows2 pagesDetail reportRequires CDR DATA WITH CALLING PARTY NUMBERS

View CSV example (807 B)View XLSX example (5.3 KB)View PDF example (82 KB)

CUCMSecurity Compliance Fraud

Toll Fraud Indicators

Which destinations pose the highest fraud risk?

More questions this report answers

• Are there suspicious international calls outside business hours?
• Which users or devices have unusually high call costs?
• Are there short-duration calls indicating scanner or dialer activity?
• Are there long international calls indicating IRSF fraud?

5 rows1 pageDetail reportRequires COSTING RULES CONFIGURATION FOR ACCURATE COST ANALYSIS

View CSV example (412 B)View XLSX example (4.9 KB)View PDF example (71 KB)

CUCMDevice Infrastructure Management

Trunk Capacity & Failure Risk

How well are our trunks being utilized?

More questions this report answers

• Which hours experience the highest trunk load?
• Which trunks/gateways have the worst historical failure rates or highest load?
• How is trunk usage trending over time?
• What is the concurrent call load on each trunk?

1 rows1 pageDetail reportRequires CDR DATA

View CSV example (156 B)View XLSX example (4.7 KB)View PDF example (76 KB)

CUCMUser Behavior Productivity

User Destination History

Which numbers are called the most?

More questions this report answers

• What is the complete call activity for a user?
• Who is making calls outside business hours?
• What are the daily calling patterns?
• Which users are making international or long distance calls?

1 rows1 pageDetail reportRequires CDR DATA, ENDUSER DATA (OPTIONAL)

View CSV example (75 B)View XLSX example (4.5 KB)View PDF example (67 KB)

CUCMUser Behavior Productivity

User Device Adoption Trends

How is device adoption distributed across the organization?

More questions this report answers

• Who should we reclaim Jabber/Webex licenses from?
• Who's still using only hardphones and should migrate to softphone?
• Which departments are leading or lagging in softphone adoption?

3 rows1 pageDetail reportRequires CDR DATA, CALLMANAGER INTEGRATION, ENDUSER DATA

View CSV example (372 B)View XLSX example (4.8 KB)View PDF example (73 KB)

CUCMUser Behavior Productivity

User Usage & Cost Ranking

What's our overall telecom usage and cost?

More questions this report answers

• Who are the top users by telecom spend?
• How much is each department spending?
• How is telecom usage trending over time?
• What is the success rate of our calls?
• How much are we spending on international calls?
• When is our peak usage?

11 rows1 pageDetail reportRequires COSTING RULES CONFIGURATION (REQUIRED FOR ACCURATE COSTS), ENDUSER DATA (RECOMMENDED FOR USER NAMES), HISTORICAL DATA RECOMMENDED FOR TRENDING

View CSV example (592 B)View XLSX example (5.0 KB)View PDF example (75 KB)

CUCMCall Completion Network AnalysisQuality Metrics

Voice Quality (MOS)

Which device pools, switches, or subnets are causing bad call quality?

More questions this report answers

• Which switches have the worst quality?
• Which subnets show the most quality issues?
• Do certain device types have worse quality?
• How are calls distributed across SCSR-based quality grades?
• Are we meeting our voice-quality SLA?
• How are MOS, jitter, latency, packet loss, and concealment trending week over week?
• Where are jitter, latency, and packet loss issues concentrated?

1 rows1 pageDetail reportRequires CDR DATA, CMR DATA

View CSV example (147 B)View XLSX example (4.6 KB)View PDF example (68 KB)

CUCMHunt Group Queue Analytics

Windowed First Call Resolution

Which hunt groups have the most callers calling back within 24h?

More questions this report answers

• Is our First Call Resolution rate improving?
• Which callers repeatedly call back within 24h?

1 rows1 pageDetail reportRequires CDR DATA WITH HUNT PILOT INFORMATION (HUNTPILOTDN) AND CALLING PARTY NUMBERS

View CSV example (144 B)View XLSX example (4.5 KB)View PDF example (68 KB)

CUCMCUBE SIP Trunk Analytics

Disconnected Calls by CUBE

How many calls disconnected on each CUBE in each 5-minute bucket?

1 rows1 pageDetail reportRequires XCC LIVE STREAM DATA (REQUIRES XCCLIVEAGGREGATOR RUNNING), XCC_CALL_COUNTS_5M ROLLUP TABLE

View CSV example (126 B)View XLSX example (4.5 KB)View PDF example (72 KB)