Reporting & Analytics
Call Telemetry provides unified analytics for your entire Cisco UC environment — from raw CDR search to AI-powered investigation. Monitor call volume, troubleshoot quality issues, track CUBE gateway health, and build custom dashboards, all from one platform with on-premises data.
How the Tools Work Together
Most investigations touch multiple analytics tools. Here's how they connect for common scenarios:
| Scenario | Start Here | Then Drill Into |
|---|---|---|
| "A user says calls keep dropping" | Call Quality Reports for MOS/jitter trends | Call Flow Investigation to trace the call path, CDR Records for disconnect codes, CUBE Analytics if calls route through a gateway |
| "A transfer went to the wrong place" | Call Flow Investigation to see the full call path | CDR Records for each leg's routing, AI Analytics to explain the routing logic |
| "Management wants a weekly call summary" | Report Builder to build the query | Saved Reports to schedule delivery, Dashboard for a live wallboard |
| "Why are outbound calls being blocked?" | AI Analytics — ask in plain English | Policy Analytics for rule match history, CDR Records for the raw call data |
| "Is our CUBE overloaded?" | CUBE XCC Analytics for peer health and capacity | Call Quality Reports for end-to-end MOS, Dashboard to pin KPIs for ongoing monitoring |
| "Which devices have the worst quality?" | AI Analytics — "top 5 worst quality devices this week" | Call Quality Reports for the full breakdown, Call Flow Investigation for specific bad calls |
| "We need to track EM login patterns" | Extension Mobility for login data | Report Builder for custom grouping and trends |
AI Analytics (CT-AI)
Ask questions about your calls, devices, and policies in plain English — CT-AI queries your live data and returns answers with deep links back into the reports below.
- Natural language search — "Show me failed calls to extension 4500 yesterday"
- Root cause correlation — 7-layer analysis across CDRs, quality, devices, policies, and CUBE health
- 16 specialized capabilities — CDR search, device analysis, CUBE health, policy investigation, trend analysis, and more
- Works with any LLM — OpenAI, Anthropic, Azure, or self-hosted Ollama
CT-AI Overview | Getting Started
CDR Reporting
Use the generated report catalog for call accounting, compliance, and troubleshooting across the supported reporting domains.
- Reporting Overview — Templates, domains, and reporting workflows
- Cisco Report Examples — Find a Cisco CUCM, CMR, or CUBE report by question and inspect CSV, XLSX, and PDF examples
- Microsoft Teams Report Examples — Browse Teams call record, PSTN usage, and call quality report samples
- CDR Call Records — Search and export raw CUCM CDR data
- Call Flow Investigation — Trace multi-leg calls end-to-end (hunt groups, transfers, forwards)
- Report Templates — Browse all templates by domain
- Report Builder — Custom queries with charts, filters, and grouping
- Saved & Scheduled Reports — Automate delivery to your team
Call Flow Investigation
Trace complex calls across multiple legs — hunt groups, transfers, forwards, and conference bridges — stitched into one end-to-end view.
- Call Flow Investigation — Cradle-to-grave call tracing with visual call path, per-leg quality metrics, and disconnect reason analysis
Call Quality (CMR)
Organization-wide voice quality visibility with MOS, jitter, packet loss, and latency metrics.
- Call Quality Reports — Quality breakdowns by device, site, codec, and time period with drilldowns to individual calls
UC Analytics Dashboard
Build custom dashboards and wallboards from supported aggregate-backed report templates and saved reports. Drag-drop layout, real-time refresh, and shared wallboard links support team monitors.
- UC Analytics Dashboard — Widget-based dashboards with charts, KPI cards, tables, and PDF export
CUBE XCC Analytics
Real-time visibility into your voice network edge — call quality, peer health, disconnect analysis, and capacity metrics for Cisco CUBE gateways.
- CUBE XCC Analytics — Live MOS scoring, adaptive health monitoring, peer dashboards, and call detail drilldowns
Extension Mobility
- Extension Mobility Usage — Track EM logins, session duration, and device usage trends
Related Areas
- Telemetry & Webhooks — Stream CDR and CUBE events to external systems for alerting and automation
- Phone Management — Inventory, discovery, and remote control — context that often explains reporting anomalies
- Policy Analytics — Timelines, peak times, and rule outcome dashboards for your call policies